Refund and Cancellation policy

  1. This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service
    that you have purchased through the Platform. Under this policy:
    Cancellations will only be considered if the request is made 2 days of placing the order.
  2. INDO ESSENCE AGRO TECH does not accept cancellation requests However, the refund / replacement can be made if the user establishes that the quality
    of the product delivered is not good.
  3. This should be reported within 2 days of receipt of products.
    In case you feel that the product received is not as shown on the site or as per your expectations,
    you must bring it to the notice of our customer service within 2 days of receiving the product. The
    customer service team after looking into your complaint will take an appropriate decision.
  4. In case of complaints regarding the products that come with a warranty
    please refer the issue to them.
  5. In case of any refunds approved by INDO ESSENCE AGRO TECH, it will take 3 days for the refund to be
    processed to you.
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